2020-11-30

What should my Aftersales & Service revenue share be?💶

Your share of Aftersales & Service revenue can simply be calculated by dividing the Aftersales & Service revenue by your total company revenue, of course… The ratio you get identifies as your Aftersales & Service revenue share.

You might appreciate that this is all highly dependent on your definition of Aftersales & Service - that’s why these blogs started with articulating that definition.

The definition also helps in determining your Aftersales & Service processes - which will then lead to the best structure you can have for Aftersales & Service, as we have touched on in last week’s blog. [Read More…]

2020-11-22

Where in your business process do you structurally find your Aftersales & Service?🧐

The last blog articulated a definition of Aftersales & Service and concluded that it is for the most part actually a process. Therefore it is important to have good transparency of your total business process and get an even better understanding of the parts that are actually Aftersales & Service process steps… At the end of the day - if you want to improve your customer experience and make a business out of Aftersales & Service, you need to have leverage on those process parts to improve it. Hereby, this becomes a structural topic. [Read More…]

2020-11-16

What is your definition of Aftersales & Service? 🤔

We all seem to have a different understanding of what is meant by Aftersales & Service… Companies, employees, and even customers mean sometimes completely different things when the topic of Aftersales & Service comes to mind. First of all, there is no good or bad definition for Aftersales & Service, but it can lead to issues where there is a difference in understanding of the wording used. 

Is that a huge problem? Well… sometimes it is. [Read More…]