2020-12-21

Aftersales & Service – do you have transparency?🧐

As you articulate your Aftersales & Service processes, there is one component that will determine if you are successful or not in their execution. That is your ability to measure KPIs tied to your Aftersales & Service.

Basically, you have two types of KPIs that you could measure: financial and operational KPIs. [Read More…]

2020-12-14

How can your company benefit from your Aftersales & Service strategy?

The best way to benefit as a company from Aftersales & Service is to ensure that your whole business benefits from it. Not just trying to earn more money against lower costs and add growth to your P&L, but really to make Aftersales & Service an integral part of your business. This has the potential to provide a compounding effect on all your business results. [Read More…]

2020-12-06

How can your customer benefit from your Aftersales & Service strategy?🤩

This website states that you can ‘optimize your customer experience and build a business out of it’. This means there are two sides to this - a customer-focused side and one focusing on your company’s business. Both need to be able to identify advantages in your Aftersales & Service strategy. [Read More…]